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Privacy statement

The protection of your personal data is very important to us and we want you to feel comfortable when visiting our website. Our biggest concern is the protection of your privacy when processing personal data and we monitor this very closely in any business operations.

Our Privacy Policy Statement

This is information for your relating to the handling of your personal data when you visit our website. To provide the functions and services of our website, it is required that we collect your personal data. In the following, we explain you which of your data we collect, the purpose of the collection, and which rights you have in relation to your data.
The entity responsible for the processing of personal data on this website is (cf. Legal Information):
Deutsche Lufthansa AG
Flughafen-Bereich West
60546 Frankfurt/Main
Telephone: +49 - 69 - 69 60*
(Mo-Fr: 08:00 - 17:00 h)
You may as well ask our data protection officer questions on data privacy at any time at datenschutz(at) .
Use for Information Purposes
If you use the website without transmitting any other data to us (e.g. by registration or use of the contact form), we will only collect the technically required data, which are transmitted automatically to our server (e.g. IP address, date and time of the request, browser type and operating system). This is a technical requirement to allow us showing you our website. If personal data are affected in this context, Art. 6(1)(f) GDPR is the legal basis for the collection.

Use of Cookies

We use cookies to facilitate and improve the use of our website. Cookies are text information stored via the web browser on a computer at the visit of a website. The purpose is to recognize a visit, e.g. in case of a permanent login to a website or for the shopping cart function of an online shop.
Most of the web browsers accept cookies automatically. You may erase stored cookies at any time via the settings of your web browser. You may also adjust the settings of your web browser to bar the storing of cookies. Then, however, not all the functions of our website might be available.

Contact Form

On our website, you may use a contact form to enter personal data. If you use the contact form, we collect and store the data you enter in the input screen (e.g. second name, first name, email address). There will be no forwarding to any third parties.
If consent is given, the legal basis for the processing is Art. 6(1)(a) GDPR. If your request has the purpose of preparing the signing of a contract, Art. 6(1)(b) GDPR is an additional legal basis. We use the data to process and answer your request only.


You can register on our website. If you register, we collect and store the data you enter in the input screen (e.g. last name, first name, email address). There will be no forwarding to any third parties.
If consent is given, the legal basis for the processing is Art. 6(1)(a) GDPR. If the purpose of your registration is the preparation of the signing of a contract, Art. 6(1)(b) GDPR is an additional legal basis.
Your registration is required for the use of certain contents and services on our website, for the performance of a contract or for carrying out pre-contractual measures, respectively.

Storing Period

We process and store your data only for as long as it is required for the processing or for complying with statutory duties. Once the purpose of processing no longer exists, your data will be blocked or erased. If there are any additional statutory duties to store the data, we block or erase your data upon the lapse of the statutory storing periods.

Your Rights

You have the following statutory rights against us relating to your personal data:
1) Right to be informed
As the data subject (affected person), you have the right to request a confirmation on whether we process personal data relating to you. If this is the case, you have the right to be informed of such personal data as well as to further information, e.g. the purpose of processing, the recipient and the scheduled storing period or the criteria for the determination of such period, respectively.
2) Right to rectification and completion
As the data subject, you have the right to request the immediate rectification of incorrect data. Taking into consideration the purpose of processing, you have the right to request the completion of incomplete data.
3) Right to erasure (“right to be forgotten”)
As the data subject, you have the right to erasure if processing is not necessary. This is the case e.g. if your data are no longer required for the original purposes, if you withdrew your statement of consent relating to data privacy, or if the data have been processed unlawfully.
4) Right to restriction of processing
As the data subject, you also have the right to restriction of the processing if e.g. you think that the personal data would be incorrect.
5) Right to data portability
As the data subject, you have the right to receive your personal data in a structured, customary and machine-readable format.
6) Right to object
As the data subject, you have the right to raise objection against the processing of certain of your personal data at any time for reasons resulting from your situation.
In case of direct marketing, you as the data subject have the right to raise objection against the processing of your personal data for the purpose of such marketing at any time; this also applies to the profiling associated with such direct marketing.
7) Right to withdraw your consent relating to data privacy
You may withdraw a consent to the processing of your personal data with effect in the future at any time. The legality of the processing made until such withdrawal, however, is not affected by the foregoing.
Moreover, you may lodge complaint with a data protection supervisory authority if you feel that the data processing does not comply with data protection regulations.


We are using website tracking technology AT Internet on our websites.

AT Internet provides tags to its customers in order to measure audience on digital platforms. Customers implement these tags on the websites, mobile sites and mobile apps they wish to analyse.
These tags enable audience measurement cookies to be placed (on web and mobile sites) and mobile IDs to be generated (on mobile apps). This operation is necessary in order for data to be collected. To learn more about cookies and mobile IDs, please visit the Resources page.
AT Internet tags comply with European Union data privacy laws, whose standards are among the highest in the world. By adhering to stringent regulations, we offer our customers a reliable, transparent and secure alternative to many other digital analytics providers based outside of Europe.
To measure audience on digital properties, we collect different types of information.
· ID-type information: cookie ID, mobile ID, IP address.
After being collected, this data is used for real-time processing in order to generate a visitor ID (hashing is applied on source data) and to calculate geolocation information (which is never more granular than the city- or region-level, depending on the country). The raw data collected and used for this processing is not conserved in databases for customer use and is therefore not available to customers.
Please note that AT Internet offers customers the option of anonymising their visitors’ IP addresses by truncating the last 3 digits (last octet) of the IP address before geolocation takes place. This anonymisation and truncation is automatically applied by default for our German customers via our German subsidiary AT Internet GmbH, as well as for our customers who have subscribed to the CNIL “cookie consent exemption” option (France).
· Digital analytics information: data related to Internet users’ navigation:
o the type of browser used
o the number of page views
o the exact navigational path a visitor takes on the site
o the amount of time spent on a page, or the entire site
o shopping cart activity (items placed in cart, abandons, etc.)
o other types of navigational data

· Information specific to our customers’ activities: Should their business needs require it, our customers are technically able to retrieve data other than the information our tag collects by default.
o GPS data on mobile: This data is used for heatmap-type analysis of geolocation that is never more granular than the city- or region-level, depending on the country. Collected GPS data is only used for geolocation calculation and is never made available in databases. Additionally, an Internet user must have enabled GPS services for our customers’ mobile apps in order for us to be able to collect this information.
o Identified visitors: This refers to visitor IDs or logins specific to customers.
o Data collected from online forms
o Other types of information
In light of the definitions provided in article 4 of the General Data Protection Regulation, we consider that all data we collect is “personal data”, and we therefore apply the required considerations and protective measures accordingly.

We maintain two types of data storage:
· Storage of raw data: Before it is used in our processing, we store all collected raw data for a duration of 6 months. This raw data is not available in our solution interfaces and is not accessible to customers. Raw data is conserved in log files in case analyses must be regenerated.
· Storage of processed data made available to customers: By default, we store this data in a database for the duration of our business relationship with the customer, plus an additional 6 months.

All data we collect is processed ad stored in the European Union. Our customers have the option of using a Content Delivery Network (CDN) to improve the performance of data collection time.
The right to access, rectification, erasure and portability
You have the right to access, rectify and erase your personal data collected within the framework of our audience measurement services.
You also have the right to limit processing of your personal data, and the right to portability of your personal data collected within the framework of our audience measurement services.
To exercise these rights, please contact us:
via email at
or by sending a letter by certified mail to AT Internet at one of the following addresses:
AT Internet
Attn: Nicolas Boudillon, DPO
85 avenue John Fitzgerald Kennedy
33700 Mérignac
If you are in Germany:
AT Internet GmbH
Attn: Max Lydorf, DPO Leonrodstrasse 52-58
80636 Munich

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